Are you FDA-approved?

While cosmetics are not required to be registered with the FDA, it is important to note that the FDA does regulate skincare and hair care and their labeling. Specifically, the FDA pays close attention to claims that are intended to alter or impact the structure of the skin, hair, or body. Such claims are considered drug claims by the FDA. Our products and their labels adhere to all FDA requirements and regulations, ensuring their legality and compliance within the industry. All our products are cruelty-free and manufactured in FDA-approved facilities.

Do you have ingredient lists for all your products?

Yes, you can view the ingredients for each product on the product page. Scroll down below the product description and you’ll find the full ingredient list.

Do you have Vegan products?

Yes, we have a wide variety of Vegan options. If a product is Vegan, you will see this called out in the detail section of that products page as well as the second photo of each product.

Are your products Gluten-Free?

Yes, we have a wide variety of Gluten-Free products. If a product is gluten-free you will see this called out in the detail section of that products page as well as the second photo of each product.

Are your products Paraben-Free?

Yes, all of our products are Paraben-Free. In addition, we take pride in selecting our ingredients very carefully to be safe and clean and most of our products are produced without the use of parabens, phthalates, sulfates, synthetic fragrances, synthetic dyes, Triclosan, and nanoparticles.

Is the source of Hyaluronic Acid vegan?

Our Hyaluronic Acid is vegan and derived entirely from non-animal sources. We are committed to providing vegan-friendly products that meet the highest ethical standards.

Can I cancel my order:

Unfortunately, we are not able to cancel an order once it has been placed.

I put the wrong address on my order, what can I do?

Please be careful when entering your shipping address. Sugar Willow Beauty will not be responsible for orders sent to the incorrect delivery address provided by the customer.

Do you offer returns?

We are unable to offer refunds, returns, or exchanges. All sales are final. Sugar Willow Beauty reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, please contact us within 48 hours of receipt. of your order and include photos of the issue and a screenshot of your order confirmation email.

Do you offer exchanges?

Unfortunately, we currently are unable to process exchanges.

Items in my order arrived damaged. What should I do?

Please contact us within 48 hours of receiving your order using the Contact Us link or at customercare@sugarwillowbeauty.com so that we can fix the issue for you, Please provide your order number and multiple photos of the damaged product(s).

I received the wrong item(s) in my order. What should I do?

Please contact us within 48 hours of receiving your order using the Contact Us link or at customercare@sugarwillowbeauty.com so that we can fix the issue for you. Please provide your order number and a photo of the incorrect item(s) you received.

Shipping

We offer complimentary standard shipping in the US on all orders over $75. Orders under $75 will ship for a flat rate of $6. We do not currently ship internationally.